Who we are
This website is operated by ClimateCore Services LTD, a private limited company registered in England and Wales under company number 17345124. Our registered address is 52, Granville Road, Carlisle, CA2 7BA, United Kingdom. You can contact us by email at [email protected].
What information we collect
We may collect the following personal information when you use our website:
- Name and contact details submitted through our Climate Services Enquiry form or contact form
- Property location and type information submitted through our enquiry forms
- Service requirements, installation needs and any other information you voluntarily provide
- Technical data such as IP address, browser type and pages visited (where analytics are enabled)
Important: Please do not submit payment details, access codes, private tenant data, confidential building documents, gas or electrical emergency information, unsafe system instructions or sensitive property credentials through our website forms. Urgent safety concerns should be directed to appropriate emergency or qualified engineering services.
How we use your information
Personal information submitted through our enquiry forms is used to:
- Respond to your plumbing, heating and air-conditioning installation enquiries
- Discuss service scope, property requirements and installation planning
- Follow up on enquiries you have submitted
We do not use your personal data for marketing purposes without your consent.
Lawful basis for processing
We process personal data submitted through our enquiry forms on the basis of legitimate interests — specifically, to respond to enquiries about our plumbing, heating and air-conditioning installation services. Where we send you follow-up communications, we rely on consent or contract as appropriate.
How long we keep your data
We retain enquiry data for as long as is reasonably necessary to manage the enquiry and any resulting service discussion. We will securely delete personal data that is no longer required.
Who we share your data with
We do not sell or share your personal data with third parties for marketing purposes. We may share data with service providers who assist us in operating our website and responding to enquiries — such as email hosting providers — where they act as data processors on our behalf.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data in certain circumstances
- Object to or restrict our processing of your personal data
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at [email protected].
Cookies
Our website uses essential cookies necessary for the site to function. See our Cookie Policy for details.
Changes to this policy
We may update this privacy policy from time to time. The current version is always available at this page.
Contact
For privacy-related enquiries, please contact ClimateCore Services LTD at [email protected].